What to Expect

We look forward to welcoming visitors back to Auburn Heights. Recognizing that events and operations will be very different this year than in years past, we want to let you know what to expect so you can plan accordingly. The precautions and expectations we establish focus on safeguarding not only our visitors but also our volunteers and staff, without whom we cannot fulfill the Marshall legacy.

Our incredible team of volunteers, most of whom fall into the vulnerable category for Covid-19, are essential to our operations, so their safety remains a top priority. To ensure a safe environment for all, we will limit hands-on activities, and most interactions between visitors and volunteers/staff will be socially distanced.

Reopening Schedule

Members-Only Steamin’ Day
Sunday, Sept. 6
12:30 – 4:30
Reservations Recommended
Auburn Heights Invitational Classic Car Show & Garden Party (Benefit Event)
Sunday, Sept. 20
12:30 – 4:30
Advance Tickets Recommended
Public Steamin’ Days
Sundays, Oct. 4, Oct. 25 & Nov. 1; and Saturday, Nov. 28
12:30 – 4:30
Reservations Recommended

 

With health and safety in mind, we want to let you know what to expect so you can plan accordingly should you choose to visit.

Masks On!
Consider yourself invited to a fun mask-erade party! In accordance with Governor Carney’s Executive Order, all staff, volunteers and visitors 13 years and older will be expected to wear masks while on-site (except when eating or drinking, during which time they must be seated and socially distanced from others). Face coverings are strongly recommended for children age 3-12 as long as they pose no health risk based on a child’s medical condition.

Proper mask wearing includes covering both mouth and nose with your face covering. If you are unwilling to wear a mask or unable to do so due to a medical condition, we suggest that you postpone your visit until this requirement changes.

Admission
For the fastest and most touch-free entry, we recommend purchasing tickets in advance or (if you are a member) reserving your timed entry. Starting August 1, reservations to all events may be made online or by calling the Friends of Auburn Heights Office (302-239-2385) weekdays 9 am to 5 pm.  If you have any questions, do not hesitate to email us at admin@auburnheights.org.

Capacities will be limited as we prioritize health and safety, so reservations are strongly encouraged. As always, Steamin’ Day admission is free for members, but we ask that you register in advance for an entry time. Walk-ins are welcome but may be subject to wait times if there are parties with reservations on the schedule.

Practice Social Distancing
While on-site, please keep at least 6 feet between you and others not in your immediate party. Floor markings and signage will help identify safe distances and remind all of the need to maintain safe spacing.
 
Steamin’ Day Rides
Please note that some of the historic vehicles that we traditionally operate on Steamin’ Days will not be available since they do not permit adequate distancing, and we will be ensuring passengers on our trains or in any cars we operate (initially, only the Mountain Wagon) are properly distanced. Volunteers will spray or wipe down seats to give riders a safe and sanitary experience.

Mansion Tours
Delaware State Parks owns and operates the Marshall Mansion at Auburn Heights and is responsible for decisions related to tours of the historic property. We will share details as they are announced. In the meantime, if you wish to discuss arranging a private tour, please contact Teresa Pierce (Teresa.Pierce@delaware.gov; or 302-239-5687).

Marshall Steam Museum
While the newly renovated museum is open and expansive, capacity inside will be reduced to ensure there is enough room for proper social distancing. Self-guided experiences will be available along a designated route to ensure one-way paths and proper spacing. We will begin hosting regular museum hours on Thursday and Friday afternoons, 1 to 4 pm, starting September 10. Since capacity will be limited, reservations are recommended. Walk-ins are welcome but may be subject to wait times if there are parties with reservations on the schedule.

Cleaning and Sanitation
We will be adhering to all regulations established by the state and CDC, including regular cleaning of highly touchable surfaces and restrooms. While touch points are minimal inside the museum, we encourage you to take advantage of the hand sanitizing stations provided and to wash your hands thoroughly and regularly (we’ve invested a lot in antimicrobial soap — so please use it liberally and frequently).

Volunteers & Staff
All volunteers and staff will be screened for high temperatures when they arrive to check in for their shift.

Signage
Signage reminding everyone on-site to practice social distancing and good hand hygiene will be displayed conspicuously throughout the property.

 

The latest updates on the COVID-19 regulations in Delaware can be found here: https://coronavirus.delaware.gov/

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